Environmental Policy

WATER RESOURCE

  • CRST is committed to ensuring that water consumption both in the office and in the field is rational.
  • CRST is committed to encouraging its customers to support rational water consumption programs proposed by suppliers.
  • CRST undertakes to maintain in its offices a monthly monitoring and control plan for water consumption, as well as goals and corrective actions.
  • CRST is committed to developing a preventive maintenance program.
  • CRST is committed to improving your fleet washing and grounds maintenance routines.
  • CRST will carry out awareness programs among its employees regarding the rational and efficient use of water.
  • CRST undertakes to have, in all possible cases, devices to reduce water consumption.
  • CRST will encourage among its wholesalers, the distribution of metallic water bottles for its clients.
  • CRST is committed to denouncing the sources of water contamination in the places it visits.

ENERGY RESOURCE

  • CRST is committed, at the office level, to reducing and keeping energy consumption constant.
  • CRST undertakes to encourage customers to support rational electricity consumption programs proposed by suppliers.
  • CRST is committed to using energy reduction devices as well as energy efficient equipment.
  • CRST undertakes to maintain in its offices a monthly consumption monitoring and control plan, as well as the goals and corrective actions
  • CRST is committed to making the most of natural lighting in its facilities.
  • CRST undertakes to develop a preventive maintenance program for the facilities and ventilation devices installed in the office.
  • CRST will ensure that its employees make rational use of energy.
  • CRST will carry out awareness programs among its employees regarding the rational and efficient use of energy.
  • CRST undertakes to encourage its customers to support the programs and actions for rational energy consumption proposed by suppliers.

WASTE MANAGEMENT

  • CRST is committed to strengthening, among its employees and clients, the efficient management of waste generated both in the office and in the execution of the tours.
  • CRST undertakes to use gallons of water to refill bottles, as well as the use of NON-DISPOSABLE tableware for picnics, on tours that include it.
  • CRST is committed to using products whose packaging is biodegradable or easily degraded.
  • CRST is committed to having a solid waste recycling program: paper, plastic, cardboard, glass; computer equipment and its components.
  • CRST undertakes to provide the company's collaborators with containers for the separation of waste, a clean and orderly area for collection before final disposal.
  • CRST commits to staff handling higher volume of emails instead of memos or notes; paper reuse will also be strengthened (double-sided printing or 2 pages per sheet version), use smaller fonts and margins, and print only the pages that are needed.
  • CRST undertakes to provide guides and driver/guides with double-sided itineraries.
  • CRST is committed to using only legal and environmentally safe collection services.

POLLUTION

  • CRST will ensure that all means of transportation used to carry out its tours comply with the required environmental regulations (gas emissions).
  • CRST will ensure that the supplies used in the office are biodegradable.
  • CRST is committed to including within its itineraries activities that involve hiking, use of bicycles, kayaks, boats.
  • CRST is committed to using environmentally friendly local airlines.
  • CRST will ensure that the office facilities, transport units and public spaces comply with the Anti-Tobacco Law # 7501.

NATURAL, PROTECTED AND CONSERVATION AREAS

  • CRST is committed to supporting the conservation of protected areas.
  • CRST is committed to getting involved in protected area conservation programs.
  • CRST is committed to encouraging its clients to visit protected areas.
  • CRST undertakes to abide by national legislation on protected areas.
  • CRS is committed to making responsible and sustained use of the attractions of protected areas.
  • CRST is committed to adjusting to the carrying capacities of protected areas.
  • CRST is committed to educating its clients on the rules and regulations that must be followed when visiting natural areas.
  • CRST does not allow any activity that puts native, threatened or endangered species at risk.
  • CRST undertakes to prevent and denounce the illegal extraction and captivity of wild animals and plants by suppliers and tourists in general.
  • CRST is committed to ensuring that its operations do not affect the habitats or behavior of wildlife species.
  • CRST undertakes to discourage and avoid direct or indirect artificial feeding of wild animals.
  • CRST prefers the use of native or endemic plants in the garden of its facilities.
  • CRST undertakes to avoid any and all commercialization of species or products of flora and fauna prohibited by law.

ENVIRONMENTAL EDUCATION

  • CRST is committed to reinforcing the responsible and sustainable behavior, in environmental matters, of its clients on tours.
  • CRST undertakes to make visits to the protected areas of our country.
  • CRST is committed to informing tourists about the regulations that exist in the different protected areas.
  • CRST is committed to addressing the issue of global warming and the importance of reducing greenhouse gases during its tours.
  • CRST is committed to annually organizing seminars for its field staff that include topics related to conservation, natural history, culture, history and geography, rural tourism.

ENVIRONMENTAL LEGISLATION

  • CRST undertakes to maintain in its library the compendium of environmental legislation related to tourism, namely:
  • Decree No. 22989: Regulation of Public Use of Caño Island Biological Reserve.
  • Decree No. 29019: Regulation Participatory Management of Natural Resources in the Gandoca Manzanillo Wildlife Refuge, Gandoca sector.
  • Carrying capacity of the sectors of the Guanacaste Conservation Area.
  • Decree No. 32505: Public Use Regulation for the Carara National Park.
  • Decree No. 24702: Public Use Regulations for the Barva Parque Braulio Carrillo Sector.
  • Decree No. 28243: Regulations for Public Use of Playa Hermosa National Wildlife Refuge.
  • Decree No. 32627: Regulation for Public Use of the Ostional National Wildlife Refuge.
  • Decree No. 24700: Regulation for Public Use of the Irazú Volcano National Park.
  • Decree No. 27389: Public Use Regulation of the Arenal Volcano National Park.
  • Decree No. 35848: Regulation for Public Use of the Tortuguero National Park.
  • Decree No. 22482: Public Use Regulation for the Manuel Antonio National Park.
  • Decree No. 22477: Corcovado National Park Public Use Regulation.
  • Decree No. 20660: Chirripó National Park Public Use Regulation.
  • Decree No. 26929: Regulations for the Management of Resources and Services in the Cahuita National Park.
  • Decree No. 22478: Regulations for Public Use of the Barra Honda National Park.
  • Decree No. 24701: Regulation for the Public Use of the Guayabo National Monument.
  • Decree No. 29537: Regulation for the Public Use of Cocos Island National Park.
  • Law No. 6172: Indigenous Law.
  • Law No. 7554: Organic Law of the Environment
  • Law No. 6703: Archaeological National Heritage.
  • Law No. 7317: Wildlife Conservation Law.
  • Regulation N°32495-MINAE-MOPT-MSP-MAG: Regulation for the operation of activities related to cetaceans in Costa Rica.
  • Convention No. 7906: Inter-American Convention for the protection and conservation of sea turtles signed on January 31, 1997.
  • Law No. 7575: Forest Law.
  • Law No. 6084: National Parks Service Law.
  • Law No. 7788: Biodiversity Law.
  • Law No. 7555: Costa Rican Historical Architectural Heritage Law.
  • Law No. 6703: National Archaeological Heritage Law.
  • Law No. 7331: Law of Traffic on Public Land Roads
  • Birdwatching Ethics Principles of the American Association of Birders.

2.2 Service Policy

  • CRST is committed to satisfying the needs and expectations of its clients in an efficient, effective and sustainable manner.
  • CRST is committed to recording and evaluating the opinions of clients regarding the services received by the agency.
  • CRST is committed to designing new itineraries for its clients.
  • CRST undertakes to deliver to the tour guides the itineraries or service guides in which the activities and aspects to be rescued in each locality are specified.
  • CRST will ensure that its transport suppliers comply with the commitment of "quality service".
  • CRST undertakes to evaluate, through questionnaires, its service suppliers and at the same time apply corrective measures.
  • CRST will procure the attention and design of itineraries made “to measure” for the clients that require it.
  • CRST undertakes to inform its suppliers of any complaint or problem that arises during the execution of outsourced services.
  • CRST is committed to ensuring that each supplier that intervenes in the service chain has the basic and essential safety standards for each activity, be it transportation, tours, food.
  • CRST is committed to ensuring that its facilities are hygienic and safe in terms of infrastructure and evacuation.

2.3 Socio-cultural policy l

  • CRST is committed to supporting local projects in the communities it visits.
  • CRST will ensure the respect and protection of Costa Rican popular traditions.
  • CRST will ensure that all itineraries contain high cultural value for tourists.
  • CRST is committed to using rural or local suppliers within the itineraries that it develops.
  • CRST undertakes to report any action or act that violates the good customs of the places it visits.
  • CRST is committed to strengthening, through the promotion abroad, the Costa Rican culture and idiosyncrasy.
  • CRST prohibits any activity or practice that threatens the cultural and social integrity of the communities it visits.
  • CRST will instruct its clients on the attractions, history, culture and traditions of the places they visit.
  • CRST does not allow the trafficking, illicit exhibition or illegal exploitation of cultural assets of our country.

2.4 Human Resources/Labor Policy

  • CRST undertakes not to fire personnel, in the case of women, for being pregnant or breastfeeding; due to differences in creed, religion, sexual, philosophical or political orientation.
  • CRST is committed to respecting differences in religion, sex, ethnicity, nationality, sexual orientation, philosophical and political beliefs among its personnel.
  • CRST is committed to guaranteeing ethnic and creed equity among its workers as well as equal employment opportunities for people with disabilities.
  • CRST is committed to giving each new employee the respective induction.
  • CRST will ensure that each department keeps the functions and procedures manual updated.
  • CRST will ensure that its staff is kept informed of any changes that occur in labor matters.
  • CRST is committed to reviewing, updating and disseminating the company's internal policies among its employees.
  • CRST is committed to reviewing, updating and disseminating its code of ethics among its employees.
  • CRST is committed to reviewing, updating, and disseminating its code of conduct in the office and in the field.
  • CRST undertakes to carry out a performance evaluation of all its employees every six months.
  • CRST will keep updated on office and field emergency plan.
  • CRST undertakes to annually update the manual for guides, driver/guides and drivers.
  • CRST undertakes annually to train its office and field staff in matters of sustainability, respect for the environment, culture, idiosyncrasy and corporate social responsibility.
  • CRST is committed to disseminating among its employees and tourists, the regulations regarding the care of people with disabilities, protection of children and adolescents against commercial sexual exploitation, protection of the architectural heritage of our country.

2.5 Security Policy

  • CRST undertakes to hire only those suppliers that prove to be up to date with their insurance policies and their corresponding emergency plans.
  • CRST is committed to keeping both the field and office emergency manuals up to date.
  • CRST undertakes to keep the evacuation routes marked in its facilities.
  • CRST is committed to keeping the safety and prevention equipment at its facilities up to date.
  • CRST undertakes to annually review its plan of risk factors to which it is exposed in its security management operation and which is contained in the security management plan.
  • CRST undertakes to prepare and review its prevention, reaction and contingency plans every six months.
  • CRST undertakes to annually review the questionnaires for lodging suppliers, adventure suppliers: horseback riding, bicycles, rapids, sea and flat water, ropes and cables; vehicle renters.
  • CRST undertakes to keep updated in the folder of accommodation, adventure and vehicle rental suppliers, the questionnaires duly filled out and documented.
  • CRST undertakes to carry out and document every six months the drills carried out at its facilities.
  • CRST undertakes to keep its civil liability and umbrella policy up to date to cover tourists in the event of an accident.
  • CRST undertakes to review the environmental risk measures protocol every six months.
  • CRST undertakes to review every six months the protocol to monitor routes before and during the tours.
  • CRST undertakes to annually review the internal protocol to deal with emergencies with tourists.
  • CRST is committed to providing its employees with safe facilities to carry out their work.

 

2.6 Purchasing, supply and supplier policy

  • CRST is committed to prioritizing those suppliers that demonstrate their integrity and degree of compliance in all aspects, especially in the price-quality relationship, labor matters, human rights, environmental protection and protection of children and adolescents against exploitation. commercial sex.
  • CRST undertakes to hire tour guides duly registered with the Costa Rican Tourism Institute.
  • CRST undertakes, whenever possible, to prefer those suppliers that have some environmental certification or verification or that apply good practices in their operations.
  • CRST will ensure contracting lodging services with those lodging establishments duly registered with the Costa Rican Institute of Tourism.
  • CRST will seek and encourage the purchase and consumption of local or nationally produced products during their trips.
  • CRST is committed to purchasing biodegradable cleaning products for office and vehicle cleaning.
  • CRST is committed to purchasing office supplies from “green” suppliers.
  • CRST will give priority to the purchase of products in returnable, recycled or reusable containers.
  • CRST is committed to using products made from recycled materials or other non-polluting cellulose in its promotional and information material.
  • CRST is committed to promoting, among its suppliers of lodging, food and tours, that the facilities have facilities for people with disabilities.
  • CRST is committed to ensuring that food service suppliers have a formal food handling program and proper solid waste management.

2.7 Operational Policies

  • CRST is committed to reducing and offsetting the carbon footprint of your travel.
  • CRST will ensure, whenever possible, to consolidate tour services.
  • CRST undertakes to assign the transport units according to their maximum capacity.
  • CRST will ensure compliance with its environmental regulations.
  • CRST will promote among its clients, the artisanal products of companies or organizations of the localities that it visits.
  • CRST is committed to disseminating its "green guide", environmental regulations and good practices among its visitors.
  • CRST will encourage its collaborators and clients to make contributions in kind or in cash to community projects in the places it visits.
  • CRST undertakes to hire the services of suppliers from the areas it visits, such as local guides, guides, tour operators.
  • CRST is committed to operating small groups on the tours it runs.

2.8 Business ethics policies

  • CRST is committed to exercising a vigilant role during the execution of its tours and denouncing any alteration to the archaeological heritage of our country.
  • CRST is committed to exercising a vigilant role during the execution of its tours and denouncing any commercial sexual exploitation against girls, boys and/or adolescents.
  • CRST will encourage its employees to participate in community activities.
  • CRST is committed to providing the same services, in price and quality, to people with disabilities.
  • CRST is committed to providing travel options to Costa Rican tourism with differentiated rates.
  • CRST will ensure that its contact personnel provide fair, honest and respectful treatment.
  • CRST undertakes to maintain in its library the compendium of the legislation on social matters, namely:
  • Law 7600: Law Equal opportunities for people with disabilities.
  • Law No. 7899: Law against commercial sexual exploitation of minors.
  • Law 5339: Law regulating travel agencies.
  • Law No. 7476: Law against sexual harassment in employment and teaching.
  • Law No. 8204: Law on narcotics, psychotropic substances, drugs for unauthorized use, money laundering and related activities.

2.9 Quality Policy

  • The quality policy of CR Sun Tours is manifested through our firm commitment to Clients to fully satisfy their requirements and expectations, for this we
    guarantee to promote a culture of quality based on the principles of honesty, leadership and development of human resources, solidarity, commitment improvement and safety in our operations.